This role combines building consumer experiences with the business impact of transforming how gyms engage and retain members. The role applies game mechanics and behavioral psychology to create habit-forming products that drive member loyalty and gym revenue, reimagining how members track workouts, connect with their community, and stay motivated.
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Shape the future of how millions of users experience help and support. Lead the strategy and evolution of the Help Center, ensuring it thrives as a scalable, inclusive, and adaptable solution for all Airbnb users worldwide. Drive innovation at the intersection of technology, user experience, and global-scale knowledge management, making it seamless and accessible for all Airbnb users, in all languages, cultures, and needs.